What is EAP?

An employer’s assistance programme (EAP) is an employer-funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues. It is a core component of an organisation’s risk and absence management strategy and a versatile resource for managers and HR professionals. The EAP provides resources and support regarding many issues, including the following:

Health and Safety Concerns

  • Stress
  • Depression
  • Anxiety
  • Substance abuse
  • Concern about another person’s substance abuse
  • Gambling or other addictions
  • Domestic abuse
  • Grief and loss
  • Crisis and trauma

Relationship and Family Matters

  • Relationship issues
  • Separation and divorce
  • Parenting issues
  • Work Issues
  • Work-related problems and job stress
  • Conflict at work
  • Job burnout
  • Left untreated in the workplace, issues such as these translate into poor performance, missed work, poor employee retention, inconsistent customer service and even increased workplace injuries that may cost the organisation in terms of disability and workers’ compensation.

We offer personal services to small companies. The EAP encourages you and those close to you to seek help early before a minor problem becomes more serious. It is designed to address short-term issues and identify resources and referrals for emergencies and long-term issues.

The EAP is confidential.

EAP services are confidential. Not even your friends or family. The only exception to this rule of confidentiality is if the EAP counsellor learns that someone is at risk of self-harm or of harming others. In this case, the counsellor may be required to report the situation to the appropriate authorities.

The EAP is easy to use.

Contacting the EAP is easy. Simply call or text the number provided. When you call, your counsellor will take your details, discuss your needs and concerns with you and listen to and assess the situation. Depending on your situation, the EAP counsellor may do one of the following: 

  • Work with you and help you plan to resolve your issues or concerns.
  • Refer you to a support group.
  • Guide you to helpful resources in your area
  • Refer you to a specialist.
  • Skype and Zoom appointments are available.

Fee-for-Service Contracts

Employers sign contracts directly with EAP providers. In this case, most times, the employers pay for only what is used in the service.

The EAP fee is agreed upon by one-stop counselling services and the CEO of the company. Competitive rates are offered, depending on the size of the company.

The EAP is free for your staff.

The EAP service is provided by your employer at no cost to you. However, if you accept a referral to services outside the EAP, you may be responsible for any associated costs. The EAP counsellor will work with you to find the most appropriate and cost-effective solution to address your needs.

If you are going through a difficult time, remember that help is only a phone call away.

Employees may have many questions once you launch your EAP. It may take several reassurances to convince them to trust the EAP programme.

COVID-19 and EAP

What employers need to know:

COVID-19 has impacted every workplace. Employers who are looking for ways to both stay engaged with and better support their employees have turned to EAPs.

You don’t have to go through your life struggles alone.